Ross Henery Knives FAQ’s
Can I put my knife set in the dishwasher?
Most of our knife sets are made from a very high-grade steel however we recommend handwashing all knives.
Can my knife set be left in a safe place?
No, the delivery service we offer is 18+ this is a legal requirement of an age verification process, the knife set will not be left in a safe place or with a neighbour.
What do I do if my knife has broken?
We offer an unbeatable 2 year no quibble guarantee service, please contact us direct on 01375 858241 or [email protected] to make a direct claim against you warranty, this does not apply to general wear and tear.
How long is the warranty?
Your warranty is for 2 years from the date of purchase, please keep all receipts as proof of purchase.
How do I claim on my warranty?
To claim on your warranty please contact us on 01375 858241 or email us [email protected]
Do I have to be over 18 years old to purchase a Ross Henery Professional Knife Set?
Yes, we use an age verification plugin on our website which prevents underage people from buying age restricted products on our website. This is a real time age verification process.
How long does a warranty claim take to process?
We aim to have all claims dealt with within 7 days.
Can I purchase replacement single knives?
Only if you have made a previous purchase and have verified your age via our age verification process.
How often should I sharpen my knives?
Your knives will arrive already sharpened, please be careful on unpacking, the chef’s knife sets have plastic protective sheathes and the kitchen block knives have plastic caps on the end of each blade. The knives should be sharpened when they appear blunt and only when blunt.