Rohen ltd, the manufacturers of “Ross Henery Professional” knife sets offer a 2-year warranty for your purchase. The warranty is very simple; with no forms to fill out and your claim being resolved here by our friendly customer services team you’re in safe hands.
To make a claim on your warranty we will require the following:
· Proof of purchase (receipt, packing slip, invoice etc.)
· Photos of the damage along with a short description
· Your order number
We aim to resolve any warranty claims within 7 days of receiving claim and all of the information above.
Please remember to keep your care guide that was supplied with your purchase and follow the instructions – should you breach the conditions of care the warranty will be void.
Should you require any further information please do not hesitate to contact our team via telephone 01375 858241 or email [email protected]
Modern Knife steel is a very high-quality material, the set you have purchased is made from stainless steel and has gone through strict treatment to help prevent any corrosion.
Stainless steel minimises the risks of corrosion but does not eliminate it 100%. Prolonged exposure to the elements can cause the steel’s surface to oxidize.
This guide will give advice on how to properly maintain your knives. Please keep this information for future reference:
· Hand washing of the knives is advised by using a mild dishwashing liquid. It is not advised to be washed in the dishwasher
·Please ensure the knives are not left to soak in water. Please do not use scouring pads to wash the knives, a soft cloth should be used when washing and drying.
· It is very important to wash the knives straight after use as the moisture and acids from foods could cause corrosion to the steel over time.
· If the blade should come into contact with salt water or an acidic substance, rinse the knife thoroughly immediately.
¨ Keep your knives sharpened. A dull blade can be more dangerous than one which is maintained. Well maintained knives will perform better, and last longer.
¨ Knife performance and longevity are enhanced by regular care remember the following key points to properly maintain the knives:
¨ Keep your knives dry -the entire knife, not just the blade.
¨ Keep your knives clean
¨ Keep your knives sharp. A sharp blade is safer than a dull one.
Do not attempt self-repair. This voids the warranty and may be Dangerous
Your warranty with Rohen Ltd will be void should you not follow our care guide advice, please see our warranty which would’ve been sent to you with your order for more details. Our friendly customer service team offer full before and after sales support. Or if you prefer to call us then our after-sales support contact number is: +44 (0)1375 858241
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